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TOUR PARTICIPANT AGREEMENT


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TERMS AND CONDITIONS


Access to and use of the services of Excelsior Tours, LLC (“Excelsior Tours” and/or
“we/us/our”) is subject to acceptance of these terms and conditions (“Terms and
Conditions”). By accessing, using or obtaining any content, products, or services through
Excelsior Tours, you, the purchaser and/or traveler (“Client” and “passenger” and
“you/your”) agree to be bound by these terms. These terms and conditions govern the
relationship between Excelsior Tours and you, the Client. These terms restrict your rights
and remedies and provide protection to Excelsior Tours. These also include warranty
disclaimers and liability exclusions. IF THERE IS ANY PART OF THESE TERMS AND
CONDITIONS YOU DO NOT AGREE WITH, PLEASE DO NOT USE EXCELSIOR TOURS
SERVICES. No alterations to these terms and conditions may be made by any Excelsior
Tours authorized representative or agent, unless in writing by an authorized officer of
Excelsior Tours.


 

Use of Excelsior Tours Services, Access and Information for Travel: You warrant that
you are at least 18 years of age and possess the legal authority to enter into this
Agreement and to make travel bookings with Excelsior Tours in accordance with all
terms and conditions herein. You agree to be financially responsible for all of your travel
bookings and warrant that all information supplied by you or members of your
household transacting business with Excelsior Tours is true and accurate. Without
limitation, any speculative, false, or fraudulent reservation is prohibited. You agree that
the travel services provided by Excelsior Tours shall be used only to make legitimate
reservations or purchases for you or for another person for whom you are legally
authorized to act.


 

Excelsior Tours provides private group tours and private charter cruise departures.
Because of the private group nature of these tours and cruises, reservations are not
taken on an individual basis for fully independent travel, and alterations, cancelations
and amendments cannot be made for individual travelers when booked on a group
itinerary. You agree to abide by the terms and conditions of purchase imposed by
Excelsior Tours. You understand that any violation of our conditions of purchase may
result in cancelation of your reservation(s) or purchase, in your being denied access to
any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such
reservation(s) or purchase, and in Excelsior Tours debiting your account for any costs
Excelsior Tours incurs as a result of such violation. You shall be completely responsible for
all charges, fees, duties, taxes, and assessments arising out of your travel bookings
through access provided by Excelsior Tours.


 

When you receive any and all travel documents, it is your sole responsibility to review
and verify all information. Contact Excelsior Tours immediately if corrections are
required. You acknowledge that it is your responsibility to review all documentation
necessary for checking in with suppliers on your itinerary, and that if you have
authorized Excelsior Tours to check you in for any component of your trip, that you take
full responsibility for agreeing to and complying with the supplier’s terms and conditions
of check-in.

 

Air Arrangements: 

UNLESS SET FORTH IN WRITING, AIRLINE RESERVATIONS FROM
YOUR HOME AIRPORT ARE NOT INCLUDED IN YOUR TRAVEL PLANS. While Excelsior
Tours may include contracted group air from a domestic gateway, it is your responsibility
to make appropriate air arrangements, or other transportation to and from the
destination where the travel booking originates and returns. Excelsior Tours shall not
assume any responsibility for any air and/or ground schedule changes. In rare instances,
upon departure from a country, certain departure taxes must be paid in cash only, and
may vary in price. Due to enhanced security, it is strongly recommended that you check
in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours
prior to scheduled departure time for international flights. Reconfirm flight times at least
24 hours prior to scheduled departure time. Failure to use a reservation may result in
automatic cancelation of all continuing and return flights, as well as forfeiture of airfares.
E-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary
fare provide otherwise.


 

Pricing Validity. All dates, itineraries and prices of tours are subject to change at any
time and the current price will be quoted and confirmed at the time of booking, subject
to any surcharges that may be levied in accordance with these Terms. Other than taxes,
fuel surcharges or fees, which may fluctuate, Excelsior Tours will not increase the price of
your Tour after you have paid in full. Tours are priced and advertised inclusive of
applicable taxes. All tours are priced in US Dollars.
We reserve the right to correct errors. All land and event offers are subject to availability
and may change without notice. In the event of a land or event pricing error or omission,
we reserve the right to adjust such pricing or make any other corrections.
From time-to-time we may offer reduced pricing on certain products or services.
Reduced pricing applies only to new bookings. Bookings where payment of at least a
deposit has been received by us are not entitled to reduced pricing.
You acknowledge that you are responsible for keeping up to date on the specific details
of your Tour and any other products or services, including, but not limited to checking
our website at least 24 hours prior to departure as minor changes may have been made
after the time of booking.


 

Other Taxes and Fees: 

Some governments charge departure taxes and/or fees. These
fees are the responsibility of each passenger traveling to the designated country and are
not included unless stated.


 

Payment Schedule: 

Not adhering to the payment schedule can result in cancelation
without notice and/or rate increases. Payments are due on the schedule outlined in
the booking information document for each tour.
In the event that final payment is not received by us by the due date, we may, in our
discretion, cancel your reservation and retain the full amount of your non-refundable
deposit.
Alternatively, a late payment fee of $100 per person may apply for any payments
received after the due date.
Prospective Clients are advised to reserve early to avoid disappointment and additional
late booking fees.


 

Cancelation by Traveler: 

Notice of cancelation must be made in writing to Excelsior
Tours, and your cancelation date will be the date we receive your notice. Cancellation
penalties are outlined in the booking information document for each tour. Additional
cancellation fees and policies are applicable and unique to your booking as outlined
in the booking information document for each tour.
 100% of the initial deposit is non-refundable if canceled at any time.  100% of the total package price is non-refundable if canceled after final payment,
including if you do not show up at the start of your trip. If final and full payment is
not received by the applicable due date, reservations are subject to cancelation
and deposits shall be forfeited.
Your decision not to participate on the Tour due to State Department warnings, fear of
travel, or the like will be deemed a cancelation. Because tour prices are based on
contract rates, there will not be any refund for any unused portion of a tour. Some group
tours are based on minimum numbers of passengers traveling; if the number of
passengers falls below the minimum required, a surcharge may be imposed, the tour
may be rescheduled or the tour may be canceled outright.


 

Name Changes: 

A name change is permitted up to 90 days prior to travel and will incur
a penalty of $100 per name change. From 89 days until departure, a name change may
be requested, but cannot be guaranteed and additional fees will apply. EXCELSIOR
TOURS RELIES ON THE INFORMATION THAT YOU ENTER INTO THE FORM FOR EACH
TRAVELER, AND WE ARE NOT RESPONSIBLE FOR ANY FEES OR OTHER EXPENSES
CAUSED BY YOUR FAILURE TO ACCURATELY ENTER DATA INTO OUR BOOKING FORM.
WE STRONGLY ADVISE THAT YOU REVIEW YOUR INFORMATION CAREFULLY BEFORE
SUBMITTING.


 

Operator Cancelation or Substitution: We will make commercially reasonable efforts to
keep the Itinerary as it has been published; however, the final Itinerary may vary due to
availability and factors beyond our control. We may in our sole discretion substitute
services such as hotels or goods of similar quality for any service or good stated in the
Itinerary. If a tour that is subject to cancelation penalties is postponed or rescheduled, we
will use best efforts to accommodate the traveler on rescheduled dates, or on a future
Excelsior Tours group tour departure. If a tour is canceled outright, our liability is limited
to a full refund of your payments, and we will not be liable for any other costs, damages,
or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense
whatsoever in such circumstances. If for reasons beyond our control, a Tour in progress
must be interrupted or canceled, we will in good faith consider refunding a portion of
the price depending on our actual costs incurred compared to the Tour as originally
contemplated.


 

Passports and Visas: 

It is the responsibility of each Client to obtain and carry a valid
passport, visa(s), and all other documents required by applicable government
regulations. When traveling domestically or internationally, the U.S. Transportation
Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise
that everyone carry at least two forms of acceptable identification in order to board a
flight. Acceptable identification can be found at http://www.tsa.gov/traveler-
information/acceptable-ids; examples are DHS-designated enhanced driver’s license,
USA Passport, a foreign government passport. The name, date of birth and gender that
appears on the identification card must exactly match the same such data that is listed
on airline ticket(s) and booking records. Excelsior Tours strongly recommends that you
take into account that certain countries will not admit a passenger if their passport
expires within six (6) months of the date of entry. Non-United States citizens may require
additional documentation. Children and infants also require travel documents. Minors
traveling with one parent, and/or without both parents, may be stopped and not
admitted, unless authenticated and verified consent forms are provided to the
authorities; please see https://help.cbp.gov/app/answers/detail/a_id/268/kw/travel for
forms. The U.S. Customs and Border Protection Agency requires that for USA child
groups under age 19 arriving by land or sea from contiguous territory and traveling with
a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth
Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be
provided to the supervising adult/Group Leader. You acknowledge any failure to strictly
comply with these requirements may result in denied boarding or an undue delay at an
airport security checkpoint causing Client to miss flight(s), and subsequent scheduled
travel bookings on cruises and tours. Check each supplier’s website to ensure you and all
members in your travel group or party obtain and carry travel documentation required.
Client is responsible to make Excelsior Tours aware when traveling on a passport from a
country other than the United States of America.


 

Each foreign country holds different views of past criminal offenses, whether within or
outside of their boundaries. If you have a current or past offense, and you are unsure how
the country you are traveling to (or through) views that offense, please contact that
country directly for entry and exit requirements. (Details can be found at
http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html.) We do not inquire about an
individual’s criminal record, in the interest of respecting our Clients’ privacy. For example,
if traveling to or through Canada, Americans with a Driving While Intoxicated (DWI)
record should always check whether current rules exclude admission, and potential
waivers. (Reference
http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp)
Excelsior Tours neither controls nor warrants the issuance of visas or approval of visa
waivers related to your travel.
Hazardous Materials: United States federal law forbids the carriage of hazardous
materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A
violation can result in five years’ imprisonment and penalties of $250,000 or more (49
U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable
liquids and solids, oxidizers, poisons, corrosives and radio- active materials. Examples:
Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and
toilet articles carried in the passenger’s luggage and certain smoking materials carried
on the passenger’s person. For further information, each passenger should contact the
relevant airline representative(s) on their itinerary. Restrictions on hazardous materials
are listed http://www.tsa.gov/traveler-information/prohibited-items.
Insecticide Notice: All passengers are referred to always check the list of countries that
require airlines to treat the passenger cabin with insecticides prior to the flight or while
on the aircraft on the DOT’s website, as this list is updated from time to
time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.


 

Health and Immunizations: 

Each Client is responsible to make absolutely certain to
have the proper immunizations and required documentation of such immunizations
before travel, and to make the necessary accommodation for security rules imposed by
government authorities. Excelsior Tours shall not assume responsibility for the accuracy
of health requirements or vaccination and/or documentation prior to departure or upon
landing at the final destination. See your health practitioner for advice. Prior to travel,
required inoculations, if any, must be recorded by Client’s health practitioner on a valid
vaccination certificate, which the Client must carry for proof of inoculation where
required. If you are concerned about taking any medications or receiving certain
inoculations, check with your health practitioner BEFORE booking. Check the USA State
Department Web site http://travel.state.gov, for relevant information relating to travel to
specific destinations, and the USA Centers for Disease Control
http://wwwnc.cdc.gov/travel/ relating to health issues.

Should a visa not be issued, Excelsior Tours is not responsible for lost payments made

toward the contemplated trip. Please note that USA rules regarding entry and exit

change on a daily basis.

Risks and Safety: 

 

Travel to certain destinations may involve greater risk than others.

Excelsior Tours urges you to remain informed on a daily basis as to current news events,

as well as to review travel prohibitions, warnings, announcements and advisories issued

by the United States Government prior to booking travel to international destinations.

Information on conditions in various countries and the level of risk associated with travel

to particular international destinations can be found at http://www.state.gov,

http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and

http://www.cbp.gov The Smart Traveler Enrollment Program (STEP) is a free service

provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a

foreign country. STEP allows you to enter information about your upcoming trip abroad

so that the Department of State can better assist you in an emergency. Registration is

recommended and provided by going to https://step.state.gov/step/

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, EXCELSIOR TOURS

DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE

OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES

THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION

CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK.

Travelers needing special assistance: Excelsior Tours will make reasonable efforts to

accommodate the needs of our travelers; however, travelers needing special assistance

for their personal needs must notify Excelsior Tours at the time of booking for a

determination of what assistance it can reasonably provide. In cases where Excelsior

Tours cannot accommodate a traveler’s special needs, persons requiring this assistance

must be accompanied by a companion who will be responsible for independently

providing the needed assistance. Excelsior Tours regrets that it cannot provide special

individual assistance to travelers with special needs for ordinary daily activities, such as

walking, dining, etc. and other special needs. In no instance will Excelsior Tours or

contracted personnel physically lift or assist clients on to or off of transportation vehicles.

Limitations of Responsibility and Disclosure: Excelsior Tours acts solely as a booking

agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus

companies, ground transportation, boat purveyors or owners, and other independent

contractors providing accommodations, transportation, and/or other services

(“supplier(s)”), and is not the source or provider of the travel services. Each of these

supplier companies is an independent entity with its own management and is not

subject to the control of Excelsior Tours. You are advised that the suppliers whose names

appear in travel documentation are those actually responsible for providing the travel

services purchased, and you consent to the use of those suppliers, and understand and

agree to each supplier’s Terms and Conditions. All bookings are accepted by Excelsior

Tours as agent for the travel suppliers on your itinerary.

The transportation, accommodations and other services provided by the identified sea,

ground, and air operator suppliers offered are subject to the terms and conditions

contained in the tickets, exchange orders or vouchers issued by them and/or their

suppliers, including Terms and Conditions on their respective Web sites. BECAUSE

EXCELSIOR TOURS ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES

NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT

OPERATORS AND SUPPLIERS, YOU AGREE THAT EXCELSIOR TOURS IS NOT LIABLE FOR

ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE

SERVICES. EXCELSIOR TOURS HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON

 

CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION

LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR

INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY

ANY PRINCIPAL SUPPLIER BOOKING THROUGH EXCELSIOR TOURS OFFICE OR

THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT,

ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE

INCURRED THROUGH THE FAULT, NEGLIGENCE, WILFUL ACTS, OMISSIONS OR

OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE

EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT

LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE

DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF

EXCELSIOR TOURS CONTROL, AND YOU HEREBY EXONERATE EXCELSIOR TOURS

FROM ANY LIABILITY WITH RESPECT TO THE SAME. Weather conditions, including but

not limited to the presence or absence of snow, sunshine, and rainfall are not

guaranteed to occur or not occur, and are clearly outside of Excelsior Tours control.

Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather

condition or a natural disaster by suppliers and your travel insurance company, which is

beyond the control of Excelsior Tours. Excelsior Tours reserves the right to cancel any

itinerary or any part of it, to make such alterations in the itinerary as it deems necessary,

and to refuse to accept or to retain as a member of any tour any person at any time.

Excelsior Tours shall not assume any responsibility for any air and/or ground schedule

changes.

​

We may exclude you from participating in all or any part of the Tour if, in our sole

discretion, your condition behavior renders you unfit for the Tour or unfit for

continuation once the Tour has begun. Unfitness may include, without limitation, any

behavior that, regardless of its cause, is inappropriate or offensive or interferes with the

delivery of Tour services, or may constitute a hazard or embarrassment. In such case, our

liability shall be strictly limited to refund of the recoverable cost of any unused portion of

the Tour.

​

You agree to indemnify Excelsior Tours for any liability created by the actions or

omissions of your traveling party.

Force Majeure: “Force Majeure” means, in relation to Excelsior Tours, any circumstances

beyond the reasonable control of Excelsior Tours, (including, but without limitation, acts

of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war

declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil

disturbance, requisition, sickness, quarantine, government intervention, weather

conditions, defects in machinery and vehicles, delay, wildlife, or other untoward

occurrences).

Excelsior Tours shall not be deemed to be in breach of these terms and conditions or

otherwise be liable to you, by reason of delay in performance, or by non-performance, of

any of its obligations hereunder to the extent that any such delay or non-performance is

due to any Force Majeure. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY

RECOMMENDED ON ALL TRIPS.

If Excelsior Tours, and/or any of its travel suppliers, are affected by Force Majeure, they

shall be entitled to, and may in their sole and absolute discretion, vary or cancel any

itinerary or arrangement in relation to the trip. Payment of any refund by Excelsior Tours

to you as a result of the non-performance of any obligations hereunder shall remain in its

sole and absolute discretion, although Excelsior Tours shall use its reasonable efforts to

secure reimbursement for you where possible. However, Excelsior Tours shall be entitled

 

to deduct from any refund recoverable the reasonable actual and potential costs to

Excelsior Tours of the Force Majeure and applicable cancelation fees.

Regarding civil unrest, once Excelsior Tours has investigated the prevailing situation, as it

deems fit, it shall remain in Excelsior Tours sole and absolute discretion whether to

proceed with any tour, cruise or other travel. You may in such circumstances cancel the

trip subject to Excelsior Tours and each supplier’s terms and conditions.

Currency Fluctuations: Currency exchange rates fluctuate. Prices are subject to change

based upon currency exchange rate fluctuations, provided actual variations have

occurred. Excelsior Tours is not responsible for surcharges or foreign transaction fees

imposed by Client’s credit card.

Travel Insurance: EXCELSIOR TOURS OFFERS ACCESS TO TRAVEL INSURANCE TO

PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY

NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY

TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION,

DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELATION, MEDICAL

EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE &

PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS

PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL

ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY

PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. EXCELSIOR

TOURS CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE

COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO

REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY

OFFER OR QUOTE. Without appropriate travel insurance, you understand and agree

that if you cancel or interrupt your travel for any reason, portions of the trip/tour may not

be refunded and Excelsior Tours and travel suppliers’ cancelation penalties will apply

resulting in the loss of monies up to the full cost of Client’s travel booking and related

costs. The purchase of travel insurance is not required in order to purchase any other

product or service offered by Excelsior Tours. Excelsior Tours is not a licensed insurance

broker and is not qualified or authorized to answer technical questions about benefits,

exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of

the prospective insured’s existing insurance coverage. An additional charge applies for

any travel insurance selected.

Reservation of Rights and Changes to these Terms: We reserve the right, in our sole

discretion, to change these Terms and Conditions at any time. Updated versions of the

Terms will be provided to you and posted on our website, and are effective immediately

on posting.

​

General:

 

Any dispute related to the Tour shall be governed by Georgia law without

regard to conflict of laws principles. The federal or state courts in Fulton County, Georgia

shall be the exclusive forum for any lawsuit related to the tour, and you consent to the

personal jurisdiction by said courts. You agree to present any claims against us within 30

days after the Tour ends and to file within one year of the incident, and you acknowledge

that this expressly limits the applicable statute of limitations to one year.

You agree to grant us (and third parties with whom we may engage in joint marketing) a

worldwide, royalty-free, fully paid up license to use your photographic, video, or digital

likeness solely for our promotional and/or commercial purposes. Facsimile transmission

of any signed document shall be deemed delivery of an original. At our request, you shall

promptly provide an original document as well. If there are any conflicts between this

Participant Agreement, the Reservation Form, and the Itinerary, this Participant

Agreement shall apply. You also agree and grant a worldwide, royalty-free, fully paid up

 

license to use your photographs and videos on our social media outlets, including re-

posting of content that you created, whether or not you have tagged Excelsior Tours.

We reserve the right to decline to do business with anyone on a non-discriminatory

basis.

If any part of these Terms and Conditions is determined to be invalid or unenforceable

pursuant to applicable law including, but not limited to, the warranty disclaimers and

liability limitations set forth above, then the invalid or unenforceable provision will be

deemed superseded by a valid, enforceable provision that most closely matches the

intent of the original provision and agreement shall continue in effect.

These Terms and Conditions (and any other terms and conditions referenced herein)

constitute the entire agreement between the Client and Excelsior Tours with respect to

travel bookings made with Excelsior Tours by any means, and it supersedes all prior or

contemporaneous communications and proposals, whether electronic, oral, or written,

between Client and Excelsior Tours with respect to communications with Excelsior

Tours. A printed version of this agreement and of any notice given in electronic form

shall be admissible in judicial or administrative proceedings based upon or relating to

these Terms and Conditions to the same extent and subject to the same conditions as

other business documents and records originally generated and maintained in printed

form.